Customer Service Representative

Job Category: CSR
Job Type: Full Time
Job Location: AB BC Leduc Vancouver

Wesbell is seeking a Customer Service Representative to provide support to both our customers, and our management team. The position is primarily focused on supporting Wesbell’s automotive operations. Please note that this position is a Tuesday to Saturday role.

SPECIFIC DUTIES & RESPONSIBILITIES INCLUDE

  • Work with the overnight operations team to understand if there is any issue that need to be communicated with the customer
  • Communicate any delays or service issues to our customers and follow up to provide updates if required.
  • Assist customers with any transportation related damage claims including tracking and reporting of such incidents
  • Provide summary reports to all customers
  • Provide updates to customers throughout the day on our delivery progress and any delays which they may experience
  • Capture and log all delivery times on a daily basis, and provide a monthly report summarizing our overall performance
  • Act as a liaison between our customers and the operations team to clearly convey any concern or issue
  • Follow up on all customer concerns to ensure they are closed and documented
  • Maintain customer database and ensure any customer changes are documented and shared with the team
  • Any other tasks assigned by the management

EDUCATION (THEORETICAL TRAINING)

  • Minimum High School Diploma
  • A post-secondary diploma in a related field is preferred

JOB REQUIREMENTS & EXPERIENCE

  • Ability to work Tuesday to Saturday (6:00 AM to 3:00 PM)
  • Friendly, professional, outgoing, and a team player
  • Confident with the ability to engage with customers in difficult circumstances
  • Exceptional phone manners
  • Strong organizational skills
  • Detail orientated
  • Proficient in Microsoft Excel and Outlook
  • Ability to function in a fast-paced, time-sensitive operation
  • Transportation experience would be beneficial
  • Previous customer service experience is an asset


Wesbell welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. 

We would like to thank all applicants for their interest in working with Wesbell; however, only those selected to be interviewed will be contacted. We wish you all the best.  

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