If you were to ask our clients to describe what sets Wesbell Logistics apart from the ordinary, they would most likely attribute this to our comprehensive Customer Service program. Wesbell Logistics proudly provides our customers with the highest level of service in the logistics industry. Everything we do at Wesbell is customer focused. Our commitment to our customers means that we will execute to the best of our ability and provide you with a knowledgeable, friendly team who is able to supply you with the answers you need, when you need them.
Our team of dedicated customer service representatives will be trained to prioritize your program, based on your direction and what is most important to you. You will be provided with a variety of updates and communications on a daily basis to ensure that you are always aware of what is taking place in the field.
Our team will furnish you with custom-tailored reports and services including:
- Daily, Weekly and Monthly Exception Reports
- Cube Capacity Reports by Day, Week and Month to establish trends
- On-Time Delivery Reports
- Emergency Road Closure Details and Hourly Updates with revised ETA when applicable
- OSD communications
- 1-800 customer help lines
- Live web-site updates indicating daily progress versus plan, accessible to you and your clients
- Live Personnel, No Phone Prompting or Voicemail available 24hours a day if required